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Troubleshooting Guide

Solutions to common issues on Public Wager.

Account Issues​

Can't Log In​

Problem: Login fails or account locked

Solutions:

  1. Check credentials: Verify email and password are correct
  2. Reset password: Use "Forgot Password" link
  3. Clear cache: Clear browser cache and cookies
  4. Try incognito: Use private/incognito browser mode
  5. Account locked: Contact support if account is locked after multiple failed attempts

Email Verification Not Received​

Problem: Can't find verification email

Solutions:

  1. Check spam folder: Look in spam/junk/promotions
  2. Wait: Allow 5-10 minutes for delivery
  3. Whitelist sender: Add noreply@publicwager.com to contacts
  4. Resend: Click "Resend Verification Email"
  5. Try different email: Use another email address if persistent issues

2FA Code Not Working​

Problem: Two-factor authentication code rejected

Solutions:

  1. Check time sync: Ensure device clock is accurate
  2. Try new code: Wait for next 30-second cycle
  3. Backup codes: Use backup codes if available
  4. Recovery: Contact support for 2FA reset (identity verification required)

Trading Issues​

Order Not Executing​

Problem: Buy/sell order isn't filling

Solutions:

  1. Check balance: Ensure sufficient available funds
  2. Market status: Verify market is still open
  3. Limit orders: Price may not have reached your limit
  4. Refresh: Refresh the page and try again
  5. Contact support: If market orders fail repeatedly

"Insufficient Balance" Error​

Problem: Error when trying to trade

Solutions:

  1. Check available balance: Funds may be locked in positions
  2. Sell positions: Free up funds by selling shares
  3. Add funds: Deposit more money
  4. Account for fees: Remember 2% trading fee
  5. Pending orders: Cancel pending orders that lock funds

Price Changed During Order​

Problem: Final price differs from expected

Solutions:

  1. Market orders: Execute at current price (volatility expected)
  2. Use limit orders: Set maximum/minimum acceptable price
  3. Check spread: Wide spreads can cause slippage
  4. Trade smaller: Large orders move prices more
  5. Time trades: Avoid trading during high volatility

Can't Sell Shares​

Problem: Unable to exit position

Solutions:

  1. Market closed: Wait for market to reopen (if applicable)
  2. No buyers: Illiquid market, try lower price
  3. Minimum order: Ensure meeting minimum order size
  4. Technical issue: Try refreshing or different browser
  5. Contact support: If persistent issues

Payment Issues​

Deposit Not Showing​

Problem: Deposited funds haven't appeared

Solutions:

  1. Wait: ACH takes 1-3 days, cards usually instant
  2. Check email: Look for confirmation or error messages
  3. Verify charge: Check if payment was actually processed
  4. Transaction ID: Find and save transaction reference
  5. Contact support: After 1 hour for cards, 3 days for ACH

Card Declined​

Problem: Credit/debit card rejected

Solutions:

  1. Verify details: Check card number, CVV, expiration, zip
  2. Call bank: Your bank may be blocking the transaction
  3. Try different card: Use another payment method
  4. Check limits: Ensure you haven't exceeded daily limits
  5. Fraud alert: Bank may think it's fraudulent, confirm it's you

Withdrawal Pending Too Long​

Problem: Withdrawal hasn't processed

Solutions:

  1. Check timeline: ACH is 2-5 days, wire is 1 day
  2. Weekends/holidays: Don't count toward processing time
  3. Verification needed: Check email for verification requests
  4. Status update: View status in withdrawal history
  5. Contact support: After expected timeframe passes

Can't Withdraw Funds​

Problem: Withdrawal button disabled or fails

Solutions:

  1. Verify account: Complete identity verification
  2. 2FA required: Enable two-factor authentication
  3. Locked in positions: Sell shares to free up funds
  4. Minimum amount: Must meet minimum withdrawal ($10)
  5. Pending orders: Cancel pending trades

Technical Problems​

Site Not Loading​

Problem: Can't access Public Wager

Solutions:

  1. Check internet: Verify your connection works
  2. Try different device: Test on phone or another computer
  3. Clear cache: Clear browser cache and cookies
  4. Different browser: Try Chrome, Firefox, Safari, or Edge
  5. Check status: Look for platform status updates on social media
  6. VPN: Disable VPN if using one

Slow Performance​

Problem: Site is laggy or unresponsive

Solutions:

  1. Close tabs: Reduce number of open browser tabs
  2. Clear cache: Clear browser cache
  3. Update browser: Use latest browser version
  4. Disable extensions: Try disabling browser extensions
  5. Check connection: Test your internet speed

Charts Not Loading​

Problem: Price charts aren't displaying

Solutions:

  1. Refresh: Hard refresh (Ctrl+F5 or Cmd+Shift+R)
  2. Enable JavaScript: Ensure JavaScript is enabled
  3. Ad blockers: Disable ad blockers temporarily
  4. Browser compatibility: Use supported browser
  5. Clear cache: Clear browser cache

Mobile App Issues​

Problem: App crashing or not working

Solutions:

  1. Update app: Install latest version from app store
  2. Restart app: Force close and reopen
  3. Restart device: Reboot your phone
  4. Clear app data: Clear cache in app settings
  5. Reinstall: Delete and reinstall the app

Market Issues​

Can't Find a Market​

Problem: Market doesn't appear in search

Solutions:

  1. Check spelling: Verify search terms
  2. Try keywords: Use different search terms
  3. Browse categories: Navigate by category instead
  4. Market closed: It may have resolved already
  5. Filter settings: Check if filters are too restrictive

Market Details Won't Load​

Problem: Market page shows error or blank

Solutions:

  1. Refresh page: Try reloading
  2. Clear cache: Clear browser cache
  3. Different browser: Try another browser
  4. Market removed: It may have been deleted
  5. Contact support: Report the specific market

Comments Not Posting​

Problem: Can't add comments to markets

Solutions:

  1. Check login: Ensure you're logged in
  2. Verify account: May require verified account
  3. Character limit: Keep comments under limit
  4. Inappropriate content: Ensure content follows guidelines
  5. Try again: Wait a few minutes and retry

Portfolio & History​

Portfolio Not Updating​

Problem: Balance or positions show old data

Solutions:

  1. Refresh: Reload the page
  2. Clear cache: Clear browser cache
  3. Hard refresh: Ctrl+F5 or Cmd+Shift+R
  4. Wait: Allow a few minutes for propagation
  5. Check transaction history: Verify if trades executed

Missing Transaction History​

Problem: Trades not showing in history

Solutions:

  1. Check date range: Adjust date filter
  2. Filter settings: Remove any active filters
  3. Pending vs completed: Check both pending and completed
  4. Export data: Try exporting to CSV
  5. Contact support: With transaction details

Incorrect Balance​

Problem: Balance doesn't match expectations

Solutions:

  1. Check all components:
    • Available balance
    • Locked in positions
    • Pending withdrawals
  2. Review transactions: Check recent activity
  3. Account for fees: Remember 2% fee on wins
  4. Resolution payouts: Check if markets resolved
  5. Contact support: With screenshots if issue persists

Market Creation​

Market Creation Failing​

Problem: Can't submit new market

Solutions:

  1. Check requirements: Ensure all required fields filled
  2. Character limits: Stay within limits
  3. Verification needed: May require verified account
  4. Monthly limit: Check if you've hit creation limit
  5. Error message: Read specific error and address it

Market Under Review Too Long​

Problem: Market pending approval for days

Solutions:

  1. Normal timeline: Allow 24-48 hours
  2. Check email: Look for requests for changes
  3. Complex markets: May require longer review
  4. Contact support: After 48 hours with market ID

Browser-Specific Issues​

Chrome Issues​

  • Clear cache: Settings → Privacy → Clear browsing data
  • Disable extensions: Menu → More tools → Extensions
  • Update: Menu → Help → About Google Chrome

Firefox Issues​

  • Clear cache: Options → Privacy & Security → Clear Data
  • Disable add-ons: Menu → Add-ons
  • Update: Menu → Help → About Firefox

Safari Issues​

  • Clear cache: Safari → Preferences → Privacy → Manage Website Data
  • Disable extensions: Safari → Preferences → Extensions
  • Update: Update macOS to get Safari updates

Error Messages​

"Session Expired"​

Solution: Log out and log back in

"Network Error"​

Solution: Check internet connection, refresh page

"Server Error"​

Solution: Wait 5 minutes and try again. If persistent, contact support

"Invalid Input"​

Solution: Check form fields for errors, ensure proper format

"Rate Limit Exceeded"​

Solution: You're making too many requests. Wait a few minutes

Security Concerns​

Suspicious Activity on Account​

Actions:

  1. Change password immediately
  2. Enable 2FA if not already enabled
  3. Review recent activity
  4. Check connected devices
  5. Contact support immediately

Think Your Account Was Hacked?​

Immediate Actions:

  1. Contact support: Email support@publicwager.com immediately
  2. Change password: If you still have access
  3. Check email: Look for password reset emails you didn't request
  4. Review trades: Check for unauthorized transactions
  5. Secure email: Change your email password too

Still Having Issues?​

Before Contacting Support​

Gather this information:

  • Your account email
  • Description of the problem
  • Steps you've already tried
  • Screenshots of errors
  • Browser and device info
  • Transaction IDs (if applicable)

Contact Support​

  • Email: support@publicwager.com
  • Subject line: Be specific (e.g., "Can't withdraw funds")
  • Details: Include all relevant information
  • Screenshots: Attach if applicable
  • Response time: Usually within 24 hours

Emergency Issues​

For urgent issues (account security, large transaction errors):

  • Mark email as "URGENT"
  • Include your account email and phone number
  • Explain why it's urgent

Prevention Tips​

Avoid Future Issues​

  • Keep browser updated
  • Use supported browsers (Chrome, Firefox, Safari, Edge)
  • Enable 2FA for security
  • Whitelist emails from Public Wager
  • Bookmark official site to avoid phishing
  • Review transactions regularly
  • Keep credentials secure

Useful Resources​

Still stuck? Contact support@publicwager.com with details about your issue.